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Terms of Sale, Shipping and Refunds

Link Your Light — effective October 19, 2026

Here is, plainly, what applies when you order a Link Your Light kit. Who sells, what you pay, when it arrives, and how to cancel it or get a refund.

The seller

Kits are sold by Captive Média enr., Québec, Canada. Reach us at 438 817-7954 or info@linkyourlight.com. We answer quickly, in person.

Order and payment

The kits offered in the shop are in stock, except those marked "Pre-order". Full payment is taken at order, by credit card, and your confirmation email gives your order's shipping date.

An order can combine several products: up to 3 of the same product and 6 items per order. For more, write to us.

The Goal Pass is included with every kit for the whole 2026-2027 season, until June 30, 2027, for one sport of your choice. A kit bought through a partner's link may include the Pro Pass (every sport) for the same period. The kit, its effects and colours work without any subscription; the pass adds the live goal signal. The pass opens on the account created with the order's email, from the day of purchase, with no code to enter; it ends if the order is cancelled and refunded. There is no automatic renewal: when the included period ends, the goal signal stops, and you choose whether to subscribe ($2.99/month for one sport, $5.99/month for the Pro Pass) through your App Store or Google Play account, cancel anytime.

Pre-orders

The goal signal

The goal signal relies on game data published by the leagues (NHL, PWHL, NFL, CFL) and other public sources. Link Your Light does not control these sources and is not affiliated with any league or team. A league or source may delay, interrupt, change or stop publishing its data, without notice; Link Your Light would then no longer be able to provide the goal signal for that league.

The pass included with a kit is offered at no extra cost and as available: we cannot guarantee the signal will be provided for the whole included period, nor for every game or every goal. If a source changes or disappears, we make reasonable efforts to replace it. If a league's signal stops permanently, the included pass ends for that league, and you may choose another sport still offered. The kit, its effects, colours, scenes and the app keep working without the signal. A paid monthly subscription can be cancelled anytime through your App Store or Google Play account.

This section does not limit your rights under Quebec's Consumer Protection Act.

Price and taxes

Prices are in Canadian dollars and include shipping. Your province's sales taxes are added at payment, based on the shipping address.

An order of several items pays for shipping only once: in the cart and at checkout, each item shows its price without shipping, and shipping is added once.

From 2 items in the same order, shipping is free: the Shipping line drops to $0. Brackets, corners and joints do not count as items.

Shipping

Cancellation and refunds

Changing your mind after delivery

If you change your mind and the kit is intact, uninstalled, and you have not cut its strips, you may return it to us at your own return cost within 14 days of delivery. We refund you once the return is received. A kit that has already been installed or whose strips you have cut cannot be taken back — it is an adhesive product, once applied. This section is about a simple change of mind; it affects neither a defective kit nor a cancellation provided for by law.

A made-to-measure TV kit

For each TV kit, you choose your TV size and your outlet side; the strip starts on that side, left or right as you face the screen. The standard lengths follow from the TV size. If you enter your own lengths, your kit becomes made to measure. We then cut the strip to the lengths you entered, rounded down to the nearest cut point (at every LED, every 3.33 cm, or every 5 cm for a COB strip), and set up the controller for that exact number of LEDs. The price stays the same.

Take your measurements on the back of the TV, 2 to 3 cm in from the edges. Your lengths and side appear before payment and in your confirmation email. If you spot a mistake, write to us before shipping and we fix it at no charge.

A made-to-measure kit is made for you alone. It is therefore not taken back for a change of mind, nor if the measurements you provided do not fit. Cancelling before shipping remains free. If the kit is defective, damaged, or does not match the lengths and side in your order, the section "A defective, damaged or non-conforming kit" applies in full. Choosing only the TV size or the controller side does not make a kit made to measure. This section does not limit any of your rights under Quebec's Consumer Protection Act.

A defective, damaged or non-conforming kit

Write to info@linkyourlight.com as soon as you notice a problem, with your order number and, if possible, photos. For visible damage on arrival, contact us ideally within 14 days. This delay does not limit your legal warranties. When a problem is covered, we take on the necessary handling costs, including reasonable shipping; depending on the situation, the solution is a repair, a replacement or a refund.

Installation and liability

You install the kit yourself, following the guide provided and the safety instructions. Before fitting, check compatibility of the kit and its mounting system with your surface and equipment. Damage caused by incorrect installation, modification or use contrary to the instructions is not necessarily covered. This provision does not limit your legal warranties or our liability under the law.

Your consumer rights

This contract is made at a distance and governed by the laws of Québec, including the Consumer Protection Act. You can review and correct your order before confirming it, and a copy of these terms is sent with your confirmation email. Nothing here removes the rights the law grants you.

Contact

Captive Média enr. — Link Your Light, Québec, Canada — 438 817-7954 — info@linkyourlight.com