Help and support

Three causes cover almost every case:

1. Your iPhone and the module must be on the same Wi-Fi network (the 2.4 GHz one, not a guest network).
2. The app needs the “Local Network” permission: iPhone Settings → Link Your Light → Local Network.
3. A new module, or one that lost its Wi-Fi, announces itself over Bluetooth: tap “+” on Home and give it your network.

After a minute without a network, the module opens a Bluetooth rescue window. In the app, tap “+”: it appears, and you give it the network and password again. No cable, no button.

Unplug and replug the module five times in a row, leaving it powered less than ten seconds each time. On the fifth power-up it erases everything — network, account, settings — and is as good as new. Handy for a second-hand module or a lost password.

Unplug it for ten seconds and plug it back in. If it stays unreachable, check that it's on the same Wi-Fi as your iPhone and that your router isn't isolating it (“client isolation” turned off).

Manufacturers change the colour order from one batch to the next. In the module's page → Device → Configuration, change “Colour order” (GRB, RGB, BRG…) until red is red.

1. The Goal Pass must be active (Settings → account, or the “Goal Pass” card on Home).
2. In the module's page, Goal section: “Light up on a goal” on, the right team picked, and “Server: connected”.
3. The module must be linked to your account (module page → Account). The signal only goes to modules of an account in good standing.
4. Tap “Replay the last goal”: if the celebration plays, everything is in place — just wait for the next goal.

Cable, satellite and streaming have different delays, from 5 to 45 seconds. Adjust “TV delay” in the Goal section until the light fires when the goal appears on your screen. “Replay the last goal” lets you tune it without waiting for a real goal.

Goal section → Celebration: compose your own palette. The animation stays the same (flash, then chase); only the colours change. “Back to team colours” restores the default.

Turn on “Flash-free celebration” in the Goal section: the colour chase plays without the strobe.

Recent Kasa plugs require your TP-Link account to be controlled on your network — TP-Link imposes it. Go to Accessories → Kasa plugs and connect your account. If the plug still isn't found, enter its address (for example 10.0.0.214, shown in the Kasa app) in the “Plug address” field.

Your TP-Link password stays on your iPhone and is only used to talk to your plugs.

That's an Apple rule: Matter pairing keys are tied to the app installation. Deleting the app destroys them, and nothing can restore them. Each device must be paired again: Accessories → Matter → scan its QR code (put it back in pairing mode per its manual first, or generate a new code from the Home app if it's there). To avoid this: update the app, don't delete it.

With an account, your scenes, patterns, automations, looks, your lights' names and their order go up to your cloud. Switch iPhones, reinstall the app, sign in: everything comes back. Goal settings live in the module itself. Without an account, everything stays on this iPhone only — and vanishes with the app.

Both work. “Continue with Apple” is the simplest: no password to remember, and Apple proves your identity. If you already have an email account with the same address, the Apple sign-in finds it — no duplicate.

Settings → your account → Delete my account, with your password. Your cloud profile is erased for good and your modules are released. What's on your iPhone and in your modules keeps working. Note: an Apple subscription is not cancelled by deleting the account — see the Subscription section.

The Goal Pass is an Apple subscription: iPhone Settings → your name → Subscriptions → Link Your Light. You can cancel anytime; it stays active until the end of the paid period. We never see your credit card.

On the pass screen (the “Goal Pass” card on Home), tap “Restore purchases” with the same Apple account. If you're signed in to your Link Your Light account, the pass follows you that way too.

In-app purchase refunds are handled by Apple: reportaproblem.apple.com. If something failed on our side, write to us first — we want to know.